Frequently Asked Questions
Are all of the plants you have on your website available all the time?
We update our website weekly, so generally, yes, we have great availability on all listed plants.
- Grades- either by litre (Ezylift bag) or PB size (which equates to fluid ounces)
Are all available on the website under each plant type.
Please don’t ask us (over the phone or by email) if we have any larger plants than what are listed on the website. WE WOULD have them on the website IF WE DID.
Can you give me a freight quote over the phone if I call you and I have a vague idea of what I want but no FIRM idea of what I want?
No, we can’t. Freight quotes are based on a cubic volume and we cannot work out the cubic volume on nothing! We need the grade (bag size) and species of the plants you want and it would be helpful if you were prepared with ideas of what to order when you phone. We will ask for your email address so we can send a freight quote through, and get the ball rolling, so to speak. Remember our minimum order from the website is $165 including GST.
How hard do you work?
What a great question! Actually – we work very hard, mostly outside in wind, rain and blazing hot sun.
We don’t have a dedicated office person- a receptionist or an accounts person. Janine usually sprints for the landline if she is within hearing distance. We do keep that person (receptionist/office person) out of the equation to keep our prices VERY competitive.
So… email pingpong (requests for multiple freight quotes, requests for multiple photos of plants, etc. etc) eventually becomes a strain (and a pain) for us when we know that either
- the information requested is clearly available on our website
- we feel our time is being compromised by people who are unwilling to relax and trust us to supply our quality plants to them.