Terms of Trade

This is the most up-to-date version of our terms of trade and cancels all previous printed and digital versions. Prices quoted include GST. Prices shown can be subject to change without notice.

Freighting

Coast Palms and Cycads has an excellent network of freighting companies who deliver trees New Zealand wide. Remote/rural addresses usually incur a surcharge, but this is set at the trucking company’s discretion. Delivery times and freight charges are subject to change without notice. Trees will be delivered in a large curtain-side truck approximately 4.2m high x 9m long. Truck drivers will deliver trees within 5m of access, where access is determined at the driver’s discretion. Drivers are not responsible for moving trees around a customer’s property. Customers are responsible for organising unloading and transporting large and/or bulky trees as required around their own property.

Claims and Replacements

All trees are dispatched uninsured and at the buyer’s risk. Claims for damages must be made within a week of receiving the trees. Once Coast Palms and Cycads has verified the claim, we will seek to replace or refund the damaged trees. After a (5 day business cycle) week of receiving the trees, Coast Palms and Cycads will not be liable for any damage or death that occurs to the trees.

Returns

Once an order is completed and awaiting dispatch/ dispatched, if a customer then changes their mind, the trees must be returned to Coast Palms and Cycads, and the customer will pay the cost of transport in both directions.
Refunds for the trees will only be paid once Coast Palms and Cycads have received the trees and verified, that they are in the same condition they were dispatched. A return to stock charge will be added and this will amount to 50% of the original invoice charged (excluding freight if still in depot).

Inaction on behalf of the customer over their part in achieving a successful & timely delivery (i.e. delays caused by customer/ not providing documentation for secondary freight travel/ non-communication about their delays) will also result in a voiding of the contract.
A return to stock charge will be added and this will amount to 50% of the original invoice charged (excluding freight if still in depot).

Quotes

All quotes expire after one month. If the quoted prices have changed after the quote was issued, the new prices apply after the quote expiry date.

Deposits to Secure Stock

Coast Palms and Cycads encourage forward orders to ensure you get the stock you require. A 100% deposit will be required to hold trees for a month or longer. If the trees are not collected by the agreed date, Coast Palms and Cycads reserves the right to charge a holding fee at our discretion. Any cancellations of orders will result in a 20% cancellation fee, with the remainder of the deposit being refunded.

Ownership

Goods remain the property of Coast Palms and Cycads until paid for in full.

Overdue Accounts

Interest at 2% per month may be charged on overdue accounts. Coast Palms and Cycads may, at its discretion, forward details of any amounts outstanding and overdue for payment, to a recovery agent for the purpose of effecting collection of any monies owing. Should Coast Palms and Cycads utilize the service of a recovery agent, you, the customer, undertake to make payment of all debt collection costs with respect to any monies owed by you.

Information

All information about the trees on our website and printed media is given in good faith, but we give no guarantee as to the outcome of the final product as it is subject to natural variables beyond our control.

Tree Suitability

It is the customer’s responsibility to research the desired trees thoroughly and fully before purchasing from Coast Palms and Cycads. The customer takes full responsibility to ensure the desired trees are suitable for their site (including, but not limited to, wind tolerance, livestock protection, moisture tolerance, height clearance, and drought tolerance).

Coast Palms and Cycads take the greatest care to have all trees dispatched true to name but will give no warranty as to growth or description. As we have no control over the environment the trees are planted in, the way they are planted, or the way they are cared for, we do not undertake to replace any failures that occur from incorrect planting, planting in an unsuitable environment, or the trees not being cared for properly.

Placing an order with Coast Palms and Cycads constitutes full acceptance of the above Terms of Trade.